Guest Comments

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Recent Guest Testimonials;

Hi there Naomi, Sam & all the staff at De Rougemont Manor. I can’ thank you all enough for last Saturday. All the effort you made on the night helped make it extra special. We shall see you over the Christmas period for twixmas. Thanks again. Love Ben & Maria x

Dear Sarah, I just wanted to thank  you for your hospitality/catering/ organisation for our away day. I just wanted to feedback that it was an excellent service. – NHS.

5 of 5 stars Having stayed at the De Rougemont before we booked again in Early June 2014 and will be returning again soon. The Reception staff were very helpful in changing our room to a ground floor room due to a change in our circumstances. During our stay (3 nights) the Hotel catered for every request that we had. The Food was Excellent and the restaurant waitress (breakfast) was the most efficient and helpful we have ever been served by. The night Reception guy was very helpful and profesional as was the Receptionist who had seen us at both booking in and at booking out, they are a real credit to the Hotel .We have plans to revisit Brentwood again later in the year and will time our trip to ensure we book the De Rougemont Hotel again. Thank you for a Lovely Stay
5 of 5 stars Arrived at the hotel at 10 30pm on a Monday evening and was pleasently greeted by the receptionist…….Before going to our room we spent an hour relaxing in the Champers Bar. Staff were very obliging and the hotel was immaculate. We were shown to our room overlooking the Italian Gardens, which was also immaculate. The bed was huge, comfortable and clean and the room had all facilities needed. The breakfast buffet was outstanding with a selection of jucies, cereals, crossaints, cold meats etc…..and the Full Englist breakfast was delicious!!! Would highly recommend others and look forward to returning soon.


“I just wanted to share with you my feedback on my stay at your Hotel over the last year. I arrived at your Hotel last August and was very impressed with the Hotel itself & all of the facilities you afford your guests. The food in your Heseltines Restaurant is of great quality, the Restaurant staff are very professional & knowledgeable & always provided me with first class service, the Bar staff are very friendly, always ready to serve customers. But for me you have two shining stars that work at your Hotel, they are the two Receptionists. I work up & down the country & have spent the last 10 years living in Hotels and it is rare to meet such fantastic people at Reception. They always made me feel welcome, they were always efficient in the way that they welcomed guests, escorting them to their rooms & explaining what the Hotel had to offer etc. Nothing is too much trouble for them, they work very well together & I guess you are very proud of how they support your family run business & the way they look after your guests. There were a team of professional consultants staying at your Hotel on & off over the past few years & they were all very impressed with the way in which your Receptionists operated so these are not just my views. I would be grateful if you would share this feedback with your Receptionists as they are great ambassadors for your business at Front-of-House. Based on the quality of my experience I would have no hesitation in recommending your Hotel to my network of business professionals & I look forward to your response to my letter. In my business feedback is a very powerful & much underestimated tool, please pass on my appreciation to all of your excellent staff & I look forward to staying with you again in the near future.” Managing Director – PWK Training & Development Consultancy
“I am writing to thank everyone at “The Manor” for the excellent service that I have enjoyed over the past few months. Staying away from home while working is often something to be endured, but I have genuinely enjoyed my time at De Rougemont Manor & it has been like a second home. Particular thanks go to: Alan for welcoming me when I first arrived one evening after The Holiday Inn was unable to honor my booking! (I never went back). The Receptionists for their friendly cheerfulness, when booking me in & out, ensuring that I stayed in every room in the place, & for tolerating my addiction to beef salad. Mo’, Tony & Manuel for looking after me every morning & evening with attentive service in your Heseltines Restaurant. Peter for traipsing up to my room on so many occasions. Vish’ & his Bar-Staff for those life-saving drinks after a long day at work. The Kitchen Staff (whom I never met), for the tasty generous meals. It was hard to resist a Full-English in the mornings, & did I mention the beef salad? I hope that I have not forgotten to mention anyone; if I have it’s my error. I enjoyed being your roving trouble-shooter, reporting on the rare dodgy curtain rail or poorly plug-hole in various rooms (which were all remedied almost instantly). The Wi-Fi Broadband was particularly useful, & enabled me to maximize my work whilst away from home & thus free-up time to spend with the family when I did get back home. I shall definitely stop by when I am in the area again, and shall be recommending you to family, friends & colleagues. Keep up the good work and thank you all again!” Nigel Hicks – Buckinghamshire
“I am just writing to compliment you on your first class establishment. I have to travel around the country as part of my work for the Ford Motor Company, but I always look forward to my visits to head office when it involves an overnight stay at the De rougemont Manor. I am always made to feel very welcome by your excellent staff, both at the Reception & in your excellent Heseltines Restaurant. I have been staying with you since the Heybridge Hotel in Ingatestone was closed in 2003. And as some of your staff used to work there, I have come to know them over many years. In these difficult times I am not permitted to travel as freely as I used to, but I will always use De rougemont Manor whenever I have to stay anywhere near Brentwood. I would also recommend you to any of my colleagues who are needing to stay in the area. I hope you are doing well in these difficult times.” Ford Motor Company
“I just wanted to say thank you for all of your help with the arrangements for our guests this week. They were all really impressed with the accommodation & thought the buffet last night was excellent. Thank you again.” Janet Brown – Secretary to Managing Director – Ford Credit Britain


We had our wedding at de rougemount manor and they couldn’t have been more helpful.
I stayed the night before with my parents, husbands parents, bridesmaids and a few other relatives and even before the big day nothing was too much trouble. We ate at the restaurant and had amazing food. Especially the cheese board.
My maid of honour and I stayed in a beautiful room the night before that had a sofa and a large bed, which was perfect for us girls to pamper and do our nails. We ordered room service and it was there in a flash.
The day itself was like a fairytale with lots of suprises, which between the staff and my parents went very smoothly and totally amazed my husband and I.
My husband is a landscape gardener, so the grounds were perfect for our theme of gardens and gems. Beautiful place with beautiful scenery.
The reception. The food (even for a vegetarian like me) was fabulous and what ever we needed was never too much trouble and the waiters and waitresses kept making sure that everything was just right. I would like to say a special thank you to Devin and Niomi for everything they did before the event and on the day itself. Devin on the day especially as she was always in eye sight if we needed anything and kept making sure we was ok.
Thank you to all the staff at de rougemount for making our day extra special.
We will definitely be back to visit and will most definitely advise others to go to de rougemount manor. Thanks again from Mr and Mrs Thomas.
5 of 5 stars Arrived at the hotel at around 10.30 On Monday 2/6/14 after our wedding reception and was greeted with warm congratulations by the hotel receptionist. Before retiring to the bridal suite, we spent a while relaxing and talking over the day in the very comfortable Champers Bar where the staff were very attentive. Our suite was everything we could have hoped for, four poster bed, 2 bathrooms, a reception room and a beautiful view over the gardens. The bed was extremely comfortable and the place immaculate. Breakfast was delicious!!! so much to choose from the buffet and the full English was faultless. It really was the perfect end to a perfect day!

“Thank you for helping to make our wedding day so special. Everything went like clockwork and your attention to our guests ensured we all had a wonderful day. From our point of view you all ensured that neither of us had a moment of stress the whole day, – thank you again.” Dawn and Sean Rayment

“Thank you for making our special day so very special. From the moment that we booked until the moment we left nothing was too much trouble. Ourselves and out guests felt as if we were the most important people in the world. Your fantastic attention to detail didn’t go unmissed and it was a really enjoyable day.” Gillian and Donald

“Thank you so much for a fabulous wedding day. We thoroughly enjoyed ourselves and had a great day! The Food was delicious and served up piping hot. Many guests commented on how nice it was. Nothing was too much trouble for you and your staff. Hope you all have a Merry Christmas and a happy New Year.” Simon and Jennie Green

“Thank you so much for working so hard to make our special day so wonderful. The food and Service was fantastic and I will thrilled as was miles. We had a perfect day and would not have asked for anything more from you all. Once again thank you soo much.” Lucy and Miles

“Thank you so much for a wonderful day, everything was perfect and went great. I coulntd of asked for anything more.” Jenna and Rickie

“We cannot thank you enough for all your hard work at our wedding day and the run up to it. We had a brilliant day and so did all our guests it went so smoothly and your expertise was obvious as the day went of fantastically.” Michelle and Neil Fry

“Thank you so much for all your help in the run up and on the day of our wedding, We had a magical day!! Your team were amazing and the venue was beautiful.” Sarah and Chris Bruce

“Well, what can I say?!! You cannot imagine how delighted we were with the fantastic service provided by your lovely Hotel last Friday for Amy & Brian’s wedding. It could not have gone better & there is nothing we would’ve changed. I cannot thank you enough for the wonderful & significant contribution you made to make the day so very memorable for us. Your help & guidance was really appreciated. Would you also convey our thanks to your brilliant, thoughtful & courteous staff? I have never heard so many compliments made by guests about the staff. This includes the Housekeeping staff, Receptionists, Waiters & waitresses. A special thank you to Naomi who really was so efficient & friendly. The food was excellent. Again I have never heard so many compliments about “Wedding Food”, and the portions were fantastic. Would you please thank the Kitchen staff for all they did for us including the Chefs & Pot washers? Those who do the less obvious tasks can sometimes get forgotten & I find that rather sad. I can honestly say that I have not received one complaint or criticism about the Hotel. Just compliment after compliment. As we live so close to the Hotel we would love to use your pool during the summer months. Can you or one of your colleagues, when you get a moment (!!) send me details about membership of your leisure facilities? It would be great to bring friends & family along.” David & Nicola

“Just wanted to say a huge Thank-You for all that you both did for us beforehand & on the day of our Wedding. Your support & “nothing is too much trouble approach” made us feel so very welcome & enabled us to just relax & have such a wonderful day. We both now know that De Rougemont Manor is so much more than a Hotel & we would & have recommended it everyone we have met since our big day. Your staff are a credit to you.” Sarah & Paul Speller

“We write to thank you for the excellent service from yourself & all of your staff on our wedding day (30th May), we felt the staff kept themselves inconspicuous whilst attending to our every need……our guests praised the friendly relaxed atmosphere in the hotel. Thank You once again” Derek & Lyn Fletcher

“We just want to say a very big thank you to all the staff who were involved in the planning of, preparations for & the running of our wedding day. Our truly perfect wedding day was more than we could have ever dreamed of & went so smoothly I can still hardly believe it. From the first meeting at the Hotel right up until leaving the morning after the wedding, we were stunned by the warmth of welcome, special attention & level of care & service that we received from every member of staff that we encountered………and we feel we really must congratulate you on striking the perfect balance of friendliness & professionalism – you made us feel so special & privileged.” Marie & Graham Wright – Penkridge, Staffordshire

“We just wanted to say a big thank you for making our wedding day so fantastic……everyone at De Rougemont Manor was so helpful & friendly, we would particularly like to mention Naomi & Vish’ who were great. Thank you for taking the stress out of our big day from start to finish”. Bert & Catherine Ryan

“Our guests as well as my Wife & I will for some time to come, have many fond memories of our celebration on 6th February……..this is due in no small part to the work that you & your entire team undertook before, during & after the event to make the day so very enjoyable for us & our guests. As a consequence of this professionalism you have saved us the trouble of looking elsewhere in the future for any of our events.” Mr & Mrs Kurtis – Hornchurch, Essex

“Just a short note to thank you and your staff, on everything that was done on our wedding day 18th September 2010. We had the most wonderful day, and we could not have asked for anything different. Everything was perfect, the food was excellent, the venue and Champers suite was lovely. The chairs, and top table. cake table looked beautiful. Brian the toastmaster did a great job. Vanessa styled my own & the bridesmaids hair and make up lovely. Davina thanks for making our day go so well and making sure everything was right. Just a perfect day. Everyone in our party said what a beautiful venue and please thank all your staff that looked after us and our party they did a brilliant job and made everyone feel so very welcome. We will definitely recommend you and the venue to people who are planning their events held in Brentwood. We will definitely ill be using your Hestletines Restaurant. Once again Davine thanks for making our special day so wonderful, & giving us all memories that we will treasure forever. Hope to see you soon.” Marion & Chris Tomlin


“A BIG Thank-You! For making my 50th Birthday celebrations so very special & wonderful. I along with many of my guests were very happy & extremely impressed with your care, professionalism & catering.” Christine Evans

“I am writing to you to convey my appreciation for the efforts of you & your staff that ensured the success of the above mentioned occasion. As I had mentioned to you before, it seemed so important to us as a family, to get together for something other than a funeral. The Champers Suite turned out to be ideal for our purposes, as the arrangement of the tables & sofas enabled us to make the most of being together. The food was excellent, & the kitchen is to be congratulated in that the latecomers were served as efficiently as everyone else. Everyone enjoyed themselves immensely. Thank you again for accepting the postponement & making it possible to hold the function on a date that was feasible for the maximum number to join us. We shall certainly be recommending your establishment whenever the opportunity presents itself!” June Lewin

Other Functions

“A sincere thank you to you and the staff at De Rougemont Manor Hotel for helping to make my birthday such a special occasion. Your guidance and advice with regard to the room set up, menu and room decoration was much appreciated and indeed proved very successful. The decision to add the roulette table as an extra also proved to be a nice touch. The food proved to be of a high standard and the staff very helpful and efficient. Many of my relatives and guests stayed overnight at the hotel and they have all commented on the impressive service they received from booking to departure. Once again Sam very many thanks for all your help given in such a professional and friendly manner.” Mrs Brenda Drury
“Thank you so much for helping with our prom.” Emerson Park school
“Thank you for all your hard help and once again another successful event you held for us.” Indigo Services
“We would like to thankyou for making our silver wedding anniversary party a night we will always remember, Everyone keeps saying how wonderful the food and staff were and what a lovely venue it is. So once again thank you.” Frances and Mark Doughty
“Once again we had a lovely time at the De Rougemont Manor yesterday afternoon. The Garden Suite looked lovely and needless to say your staff were outstanding. Everyone commented on the quality of the food and the service. Nothing was too much trouble. Nicole had a great time. We recalled happy memories of the wedding last October. Thank you again to you and all your colleagues.” David
“The “Celebration-of-Mum’s-Life” Gathering. Following the very sad passing of my recently departed & dearly loved Mother & having arranged a fitting location & Service for her funeral, we the family were at a loss for a venue in which to host the above underlined event? That is until we discovered De Rougemont Manor Hotel in Brentwood, Essex. This is truly a first class establishment & was absolutely ideal for the occasion in every single way. I would urge anyone in a similar situation to visit their, express their interest & I promise you they will take care of everything else right down to the last detail, in a most sensitive & professional manner. I really must write & Thank You Davine & every single one your staff at the Hotel for the way in which the Hotel hosted the above event for me, my Son James & all of our guests that attended it. The sensitivity, compassion, respect & thoughtfulness shown by every member of the Hotel’s staff was very touching indeed at what was such a sad time for all of us, coupled with a level of professionalism that I have rarely witnessed for such an occasion. All of those that attended commented on what a beautifully fitting venue it was along with the excellent level of service afforded us, Mum would’ve been proud & that was the most important consideration of all. Thank you De Rougemont Manor, once again for making it a day to cherish for all of us.” Eddie & James Luxton – Essex
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