I am writing in relation to the recent COVID-19, Coronavirus outbreak. As I am sure everyone is aware there is an increasing level of concern around public health. I wanted to take this opportunity to reach out to you all personally and keep you up to date with the measures we have put into place.
As always, my first priority is obviously the safety of our guests and staff. As such last week, we put an extensive procedure and plan into place for all staff. They are fully aware of this virus, and all working effortlessly to ensure guest safety remains a top priority.
We are increasing our already high cleaning standards, and are doing hourly cleans of public areas. We are regularly sanitising all surfaces and ensuring that all areas are thoroughly checked. We already have several alcohol hand sanitiser units installed within our staff areas and have now added alcohol sanitisers to the entrance of our building for guest use. Spread around the hotel we have multiple tissue stations and extra care is being taken with all food preparation in accordance with the current food safety recommendations.
All hotel bedrooms have been equipped with information about the virus, its symptoms, the best ways to prevent the spread and precautionary methods if required. We are working with our hotel suppliers to ensure appropriate regulations are being adhered to and our team are receiving ongoing briefings and updates with any new changes or developments.
Naturally, we have seen some amendments to our bookings over the recent week, however, I want to reassure all our guests that we are still continuing to run all services as normal, and all parts of our hotel remain open.
During this difficult time, we ask that if any of our upcoming guests have traveled outside the UK within the last 14 days that you contact the hotel prior to your arrival.
Whilst we face these challenging times, I strongly believe that the loyalty and support from our many guests is what will see us through these testing times. I, along with the rest of the team very much look forward to welcoming you all to the hotel in the near future, and can promise to continue delivering the same warm hospitality as always.